Terms of service
These terms apply to the Audivo Labs website, the public voice demonstration, and the paid Audivo intake service. If your firm signs a separate written agreement with us, that agreement applies where it differs from these terms.
The demo is not a law firm or legal service. It does not provide legal advice, form an attorney-client relationship, accept a case, or create a real appointment.
Permitted use
You may use the website and demo to evaluate Audivo for legitimate business purposes. Use fictional information when testing. You may not use the service to violate law, impersonate another person, interfere with the system, bypass usage limits, probe security, or submit harmful content.
No emergency or legal use
Do not rely on the public demo for emergencies, deadlines, legal advice, case acceptance, or contacting an attorney. If you need legal assistance, contact a licensed attorney directly. If there is an emergency, contact the appropriate emergency service.
Demonstration behavior
AI-generated speech and summaries can be incomplete or inaccurate. The public demo is provided to illustrate a possible intake experience, and its responses and case brief must be reviewed by a person. Features shown in a demo may require configuration and a separate agreement before production use.
The paid service
Audivo Labs provides an AI voice intake service for law firms. For a one-time setup fee we build an intake agent configured to your firm’s questions, tone, escalation rules, and scheduling process. For an ongoing service fee, billed every 2 weeks, we run that agent on your phone line, deliver structured intake summaries to your team, and maintain and tune it. Current prices are listed on our pricing page.
Payment and renewal
The setup fee is due when you place your order. The ongoing service fee is billed in advance every 2 weeks, starts on the day your agent goes live, and renews automatically every 2 weeks until you cancel. Prices are in US dollars and exclude applicable taxes. Payments may be processed by a third-party payment provider acting on our behalf. If a payment fails, we may pause the service until it is resolved.
Cancellation and refunds
You may cancel the ongoing service at any time by emailing [email protected]. Cancellation takes effect at the end of the current billing period. Refunds, including our 30-day first-month guarantee, are described in our refund policy.
Your responsibilities
Your firm is responsible for reviewing every intake summary, making all legal and case-acceptance decisions, giving any notices to callers that apply to your jurisdiction (including call recording and AI disclosure notices), and complying with the professional rules that apply to your practice. The service collects information and supports scheduling. It does not give legal advice or create an attorney-client relationship.
Availability
We may limit, suspend, or change the website or demo at any time, including to protect the service, manage cost, perform maintenance, or prevent abuse. We do not promise uninterrupted or error-free availability.
Intellectual property
The website, demo experience, branding, copy, software, and related materials are owned by Audivo Labs or its licensors. These terms do not transfer ownership. You may not copy, resell, or reverse engineer the service except where applicable law expressly permits it.
Disclaimers
The website and public demo are provided “as is” and “as available” for evaluation. To the fullest extent permitted by law, Audivo disclaims warranties that are not expressly stated in a separate written agreement.
Limitation of liability
To the fullest extent permitted by law, Audivo Labs will not be liable for indirect, incidental, special, consequential, or lost-profit damages arising from use of the public website or demo. For the paid service, our total liability for any claim is limited to the fees you paid us in the three months before the claim arose, unless a separate written agreement says otherwise.
Changes
We may revise these terms as the website and service develop. We will notify paying customers by email of material changes. Continued use after an update means you accept the revised terms.