Refund policy

Setup fee ($1,000)

• Before work begins: if you cancel before we hold your discovery call, we refund the setup fee in full.
• If we do not deliver: if we cannot deliver a working intake agent that follows the workflow we agreed with you within 14 days of your discovery call, and you choose not to continue, we refund the setup fee in full.
• After delivery: once we deliver a working agent that follows the agreed workflow, the setup fee is non-refundable, because it pays for custom build work that has already been done.

Ongoing service ($1,200 every 2 weeks)

• First 30 days: you can request a full refund of every service fee charged in the first 30 days after go-live, for any reason, as long as you ask within that period.
• After that: you can cancel at any time and you will not be charged again. Service fees charged after the first 30 days are not refunded, and partial billing periods are not prorated.
• Service outages: if the service is unavailable for an extended period because of a problem on our side, contact us and we will credit or refund the affected time.

Billing errors

If you were charged twice, charged the wrong amount, or charged after you cancelled, we will refund the incorrect charge in full.

How to request a refund

Email [email protected] from the address on your account. Include your firm name, the date of the charge, and the reason for the request. We respond within 2 business days.

Approved refunds go back to the original payment method. They usually appear within 5 to 10 business days, depending on your bank or card provider.

Custom agreements

If your firm signed a separate written agreement with Audivo Labs, any refund terms in that agreement apply instead of this policy where the two differ.

Changes

We may update this policy from time to time. Changes do not affect payments made before the update.